The clinic's privacy policy
This Privacy Policy (hereinafter the “Policy”) outlines how Centre Médical Longévité Inc. collects, uses, discloses, retains, and destroys your personal information. To facilitate reading, we will use the terms “we” or “the clinic” from time to time in the Policy.
We may provide you with additional information regarding the processing of your personal information, especially at the time of collection. We may also obtain your specific consent in certain cases regarding the collection, use, disclosure, and retention of your personal information.
The Policy applies to all ways in which we collect your personal information, whether in person, by mail, by phone, or through our website at www.cmlongevite.com.
By accepting this Policy and any additional notices, after having had the opportunity to review it, you agree to the processing of your personal information in accordance with it.
1. ABOUT US
Here are our complete identification details:
Centre médical Longévité Inc.
1460 rue de l’Église, suite 200
Saint-Laurent, Qc, H4L2H6
Please feel free to contact our privacy officer if you have any questions or comments regarding this Policy or to exercise your rights.
You can reach our privacy officer by email:
Mme Clarisse Cohen
cmlongevite@gmail.com
or by mail at the address mentioned above.
We have assigned roles and responsibilities as follows:
Clinic Manager: Mrs. Clarisse Cohen
Responsible Physician: Dr. David Lévi
Co-responsible Physician: Dr. Yves Lévi
We train and raise awareness among our staff and professionals through specific activities:
Training and awareness on personal information protection are provided to staff members, students, interns, and professionals practicing in our clinic.
2. IMPORTANT DEFINITIONS
In the Policy, the following terms apply:
“Personal information” means any information concerning an individual that allows for their direct or indirect identification.
“Privacy breach” includes unauthorized access to personal information, unauthorized use of personal information, unauthorized disclosure of personal information, or loss of personal information, or any other breach of personal information protection.
3. CONDITIONS FOR USING YOUR PERSONAL INFORMATION
- Potential patients who contact us to schedule an appointment
- Current patients who wish to receive test requests by email
- Job applicants within our clinic
- Request for medical record transfer
- Opening a medical record • New employee training
Use of your personal information related to our services
- Verify the identity of our patients
- Provide services to our patients
- Administer patient records
- Respond to requests and questions
Related to our operations
- Administer our computer systems
- Administer our website
- Enable participation in surveys, workshops, or other events
- Fulfill our legal and regulatory obligations
Sharing with third parties
- Various cloud-based technology solution providers we work with, such as the electronic medical record DME MYLE, email, appointment scheduling, and appointment notifications such as Bonjour Santé.
- Various professional service providers, including medical billing
| How we collect your personal information | Primarily through RAMQ registration forms, our electronic medical records, the first-line access service (GAP), our Electronic Medical Record (DME Myle) for information from healthcare facilities, or by phone. |
| What personal information we collect | Name, first name, health insurance card, postal and email address, date of birth, phone number: personal contact and health information. For our staff, personal contact information and information required by labor and tax laws. |
| From whom we collect your personal information | Directly from you, or from the first-line access service (GAP), from Québec Health Record (DSQ), from RAMQ, and from healthcare facilities in the network. |
| Why we collect your personal information | To be able to respond to patient requests in case of emergencies or to communicate urgent results to patients. For our staff, to be able to employ and remunerate them. |
| What happens if you do not consent to the collection of your personal information? | We will not be able to provide you with healthcare services or hire you. |
| Who will have access to your personal information? | Physicians, healthcare professionals provided by CIUSSS: nursing assistants, nurses, social workers, nutritionists, pharmacists, and secretaries, all strictly in the performance of their respective duties. For our employees, clinic management and personnel responsible for human resources and accounting, strictly in the performance of their duties. |
| How will we share your personal information with third parties? | We share your personal information with DME DSQ, Bonjour Santé for appointment confirmation notifications, Petal MD, and our billing agency for RAMQ. For our employees, according to the means provided by government rules. |
| How long will we retain your personal information? | For the duration of the physician-patient relationship, in accordance with the rules established by the Law and the College of Physicians of Quebec. For our employees, for the duration of the employment relationship and in accordance with the laws and regulations applicable to human resource management within a company. |
| What are the risks associated with the processing of your personal information? | Incidents of privacy breaches may occur (see the definition above). |
| Where will we store your personal information? | We store your personal information in the electronic medical record system of our supplier, which is approved by the Ministry of Health and Social Services. Billing to the Régie de l’assurance maladie du Québec is done through the billing agency FMP. For our employees, in our electronic personnel management systems, those of secure and encrypted online payroll service providers. |
4. WHAT TECHNOLOGICAL PRODUCTS DO WE USE?
| Software Name | Provider Name | Uses | Schedule |
|---|---|---|---|
| MYLE | Medfar solutions cliniques | Electronic medical record | Performed by the provider |
| Bonjour Santé Petal MD | Electronic notifications for appointments | Performed by the provider | |
| Logiciel de facturation | FMP | RAMQ Billing | Performed by the provider |
5. SECURITY MEASURES AND INHERENT RISKS
We follow security standards in our industry to protect the information we collect and receive. Specifically, we have appropriate physical, technical, computer, and administrative protection measures in place to protect your personal information from a privacy breach.
However, despite these measures and considering the inherent risks associated with the use of computer systems, we cannot guarantee the security and confidentiality of the information you transmit to us, and you do so at your own risk. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided above.
6. HOW AND UNDER WHAT CONDITIONS WILL WE SHARE YOUR PERSONAL INFORMATION FOR PUBLIC SAFETY OR CRIMINAL PROSECUTION?
6.1 In cases of serious risk of death or serious injury
We may disclose personal information we hold to protect an individual or group of individuals when there is a reasonable belief that a serious risk of death or serious injury, including disappearance or an act of violence, including a suicide attempt, threatens that individual or group, and the nature of the threat requires urgent action.
The information may then be communicated to the individuals exposed to this risk, their representative, or anyone who may provide assistance. Only the information necessary for the purposes of the communication will be disclosed.
6.2 Law Enforcement
We may also disclose information to the Director of Criminal and Penal Prosecutions or to a person or group responsible for preventing, detecting, or prosecuting crime or violations of laws when the information is necessary for prosecution of an offense under a law applicable in Quebec.
Finally, we may disclose information to a police force when it is necessary for planning or executing an intervention tailored to the characteristics of a person or situation, in either of the following cases: 1° the police force intervenes, at our request, to provide assistance or support in the provision of services to an individual; 2° we act in cooperation or partnership with the police force in the context of mixed psychosocial and police intervention practices.
7. ARE YOUR PERSONAL INFORMATION TRANSFERRED OUTSIDE OF QUEBEC?
We may transfer your personal information to service providers we engage in our operations. Therefore, your personal information may be transferred outside of Quebec, for example, to the cloud to ensure data redundancy, i.e., to ensure their integrity as indicated in Article 1 of the Policy.
8. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
The law grants you various rights regarding your personal information. You have the following rights:
- Access: the right to inquire whether we hold personal information about you and, if so, to request access to that personal information.
- Rectification: the right to request correction of any incomplete or inaccurate personal information we hold.
- Withdrawal of consent: the right to withdraw your consent to the communication or use of the personal information held.
- Restriction or refusal of access: the right to request that a specific individual or category of individuals specified by you not have access to one or more pieces of information you have identified.
- Complaint: the right to file a complaint with our privacy officer as identified in Article 1 in connection with this Policy or to file a complaint with the Commission d’accès à l’information du Québec if you believe a violation of privacy laws has occurred. To file a complaint with the Commission d’accès à l’information (Québec), please use the appropriate form available at the following address: For Citizens Commission d’accès à l’information du Québec (gouv.qc.ca)
- Portability: You have the right to request that your personal information be provided to you or transferred to another organization in a structured and commonly used technological format.
To exercise any of these rights, please contact our privacy officer as indicated in Article 1 of this Policy.
9. HOW DO WE USE BROWSER COOKIES?
Keywords like Google Analytics or HotJar are indicators of what may be found in this section.
10. THIRD-PARTY WEBSITES
This Policy does not apply to third-party websites, pages, or applications that can be accessed through our services, and we are not responsible for such third-party services.
If you follow such links, these third-party sites or services may have their own privacy policies that you should review before submitting your personal information.
11. FULLY AUTOMATED DECISIONS
We do not use any technology that makes fully automated decisions based on personal information.
12. IDENTIFICATION, PROFILING, OR LOCATION TECHNOLOGIES
We do not use any technology that uses personal information for identification, profiling, or location purposes.
13. DESTRUCTION OF PERSONAL INFORMATION
Personal information is destroyed in accordance with the regulations issued by the College of Physicians of Quebec, applicable laws in Quebec regarding human resource management, and applicable laws in Quebec regarding personal information protection.
14. HOW DO WE UPDATE THIS PRIVACY POLICY?
We may, as needed, modify the Policy to reflect changes in our business processes or in the law.
CONTACT US
ways to go:
By metro:
Station: Du Collège ou Côte-Vertu
By bus:
Line Sauvé/Côte-Vertu: arrêt Côte-Vertu
By car:
Parking available
opening hours
The opening hours are:
Monday: 8:00 – 20:00
Tuesday: 8:00 – 20:00
Wednesday: 8:00 – 20:00
Thursday: 8:00 – 18:00
Friday: 8:00 – 18:00
Saturday 9:00-14:00 with appointment only
Sunday 9:00-16:00 with appointment only